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Below Expectations: Is Your Performance Evaluation System Broken?

All StoriesBy Heather DukeMarch 11, 2014

Bitter. Crushed. Bruised. These are words that have been used to describe employees after the traditional performance review. So how are they greeting your customers with a smile? I recently finished reading “Catalytic Coaching: The End of the Performance Review” by Garold L. Markle. Markle prefaces the book with his first encounter with Dr. W.…

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