Automating Employee Management: A Strategy for Business Success

With many paper-based processes rapidly becoming obsolete, employers are turning to technology that allows them to better manage employee life cycle while meeting regulatory demands. According to a survey by Ernst & Young, the following employee management activities have shifted from paper-based to technology (though to varying degrees): Staffing/Recruiting Onboarding Compensation and benefits Performance Management…

Clean Water: Taken for Granted?

I woke this morning and like most, I used the restroom, took a shower, and brushed my teeth as the start of my day. And like every day, I did it without acknowledging the importance of that clean water to my sheer existence. I’m guessing this scenario sounds familiar to you. But what if it was…

Paper Checks Extinct by 2026?

The first known payment by paper check occurred in the early eleventh century when an Iranian traveler visited the city of Basra and gave a merchant written instruction ordering his bank to make a payment from his account. While the U.S. economy continues to rely on checks as a form of payment , that reliance…

Customer Retention Strategies that Work

In an article published in the Harvard Business Review, September-October 1990 entitled “Zero Defections:  Quality Comes to Services”, Bain and Company, working with Earl Sasser of Harvard Business School analyzed the costs of revenues derived from servicing customers over their entire purchasing life cycle.  What they found is that increasing customer retention rates by 5% increases…

“Put me in, Coach!” Let them PLAY, and they just might LEAD.

Successful organizations today are forward looking, mission driven, and value based with participative work environments. Employees are expected to work smart, using judgment to make informed decisions guided by a clearly stated vision and strategy. So, how do we keep our valuable employees from taking their knowledge and skills to another team? Many companies use…

The Truth Behind Commitment Phobia

Defining which metrics to use in measuring the success of a company seems like one of the most basic responsibilities of any leader. Many executives can clearly state their company’s vision, but can they tell you how they will know if they are on the right track to get there?  Why can’t companies commit to…