Paper Checks Extinct by 2026?

The first known payment by paper check occurred in the early eleventh century when an Iranian traveler visited the city of Basra and gave a merchant written instruction ordering his bank to make a payment from his account. While the U.S. economy continues to rely on checks as a form of payment , that reliance…

Customer Retention Strategies that Work

In an article published in the Harvard Business Review, September-October 1990 entitled “Zero Defections:  Quality Comes to Services”, Bain and Company, working with Earl Sasser of Harvard Business School analyzed the costs of revenues derived from servicing customers over their entire purchasing life cycle.  What they found is that increasing customer retention rates by 5% increases…

The Truth Behind Commitment Phobia

Defining which metrics to use in measuring the success of a company seems like one of the most basic responsibilities of any leader. Many executives can clearly state their company’s vision, but can they tell you how they will know if they are on the right track to get there?  Why can’t companies commit to…